EPM5912JC-1

How long is your warranty period? We offer an industry leading 12 months warranty.

What does your warranty cover? In the unlikely event that the parts fail to meet the original manufacturers specification our warranty will protect you.

To what extent does the warranty cover me? Wherever possible we will supply replacement parts, otherwise we will refund you in full for the cost of the parts and shipping. We do not cover consequential losses.

What if we no longer want / need the stock? We offer a no argument return policy for the first month, after that give us a call and we will be sure to work something out for you.

Where do you ship? Worldwide! We can ship to more than 200 countries using our UPS or DHL account. We use UPS for UK orders and DHL for worldwide orders.

Will you dispatch quickly? Absolutely! We dispatch same day if an is order placed before 4pm UK time on a working day, otherwise it will be the next working day.

How is your shipping so cheap? Due to the large volume of packages we send and receive, our rates are extremely competitive and we pass these savings on to you.

Can I use my own shipping account? Certainly, we are happy to ship on your DHL, UPS or FedEx account.

Do you pay Duty? Most countries do not charge duty on the types of products we sell, but if they do its the responsibility of the receiver to cover these costs.

Do you pay Taxes? Often countries do charge tax on imports, it is the responsibility of the receiver to cover these costs. If you are registered for tax in the receiving county you may be able to claim this back.

What is Dynamic Pricing? Dynamic pricing is based on the idea of giving you best value for money. Instead of charging you inflated prices to meet our minimum order value we let you take more stock for the same order value.

Why is there no price showing? This occurs when the stock is new in and not priced yet or is available to us. Either way please request a quote and we will aim to respond to you within 20 minutes.

Do you have a minimum line value (MLV)? Yes, the amount is based on $25 may fluctuate depending on your selected currency.

Why is there minimum line value (MLV)? We have put in place a robust and extensive quantity procedure to protect you. This comes at a cost which means we have to charge at least $25 per line.