Supply chain solution blog

7 steps to a meaningful Gemba walk

We shared a post on continuous improvement and Lean activities in December 2018. Carrying on with this theme an additional valuable business exercise is to undertake is a "Gemba walk". Gemba is Japanese for "The Real Place" and in business it means "the place where value is created". All too often management are involved in lengthy discussions trying to resolve an issue or find efficiencies without talking to those employees who undertake the tasks. A Gemba Walk means getting out of offices and meeting rooms and going to where the action is! Tom Peters and Robert Waterman also wrote about...